Attention Boca Pointe Resident Owners and Tenants
To avoid any confusion at the gatehouse, please take note of the following entry procedures and resident identification requirements:
RESIDENT LANE ACCESS
All resident owners and tenants have the option to purchase a Tag Master device, allowing for smooth, unimpeded entry through designated “Resident Lanes” in your restricted area.
Club members may also access the West restricted gates (Gates 1 and 2) using their gate devices in the “Resident Lane.”
GUEST LANE IDENTIFICATION PROCEDURE
If you’re entering through the “Guest Lane” and identify yourself as a Boca Pointe resident, gate officers will follow these steps:
1. You’ll be asked to present a valid picture ID. Note: Resident Access Codes alone are not sufficient.
2. Your name and address will be verified in the community database.
3. If you do not have a picture ID, you may be asked to confirm several details.
4. If the information checks out, entry will be granted.
5. If the information is incorrect or doesn’t match the system, entry will be denied, and a patrol supervisor will be called to assist.
GUEST LANE PROCESS
All guests, visitors, vendors, and realtors are processed through the Guest Lane, following these steps:
1. The gate officer will request one of the following to locate the resident in our system:
○ Resident’s last and first name
○ Resident’s address
○ Resident’s phone number
2. The officer will then:
○ Check the guest list in the computer system.
○ Ask for a valid photo ID.
○ If the guest is listed, they’ll be granted access.
3. If the guest is not listed, the officer will:
○ Call the resident for authorization, if traffic conditions allow.
Note: This courtesy call may be skipped if traffic is backed up.
○ If the resident confirms, the officer will grant access and record the details in the system.
4. If the resident cannot be reached, a message will be left, and entry will be denied.
IN THE CASE OF DENIED ACCESS:
• The guest will be respectfully informed that the resident could not be reached.
• They will be asked to make a U-turn and come back around to keep the traffic moving.
• Adding your guests on the list ahead of time will help the traffic move faster.
• A live access control person is on site 24/7. You can always call access to add your guest on the list.
• You can also add your guest on the list via gateaccess.net (If you have any questions regarding gateaccess.net, I will be more than happy to assist you.) We appreciate your cooperation in helping us maintain a secure and well-organized community at Boca Pointe.
